Refund Policy

Last updated: February 12, 2026

1. Overview

This Refund Policy outlines the terms for refunds related to the eShops platform subscription fees. Please note that eShops is a SaaS platform for sellers — refunds for products purchased from individual stores are handled by each seller according to their own policies.

2. Platform Subscription Refunds

Free Plan

The free plan has no charges and therefore no refunds apply.

Paid Plans (Basic & Pro)

  • Within 7 days: If you are not satisfied with a paid plan, you may request a full refund within 7 days of your initial subscription or upgrade.
  • After 7 days: Subscription fees are non-refundable after the 7-day period. You may cancel at any time, and your plan will remain active until the end of the current billing period.
  • Annual plans: Annual subscriptions may be refunded on a prorated basis within the first 30 days.

3. How to Request a Refund

To request a refund:

  1. Email us at info@eshops.bd
  2. Include your account email and reason for the refund
  3. We will process your request within 5-7 business days

4. Refund Method

Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider:

  • Mobile banking (bKash, Nagad): 3-5 business days
  • Bank transfer: 5-10 business days
  • Card payment: 5-10 business days

5. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription fees after the 7-day refund window
  • Accounts terminated for Terms of Service violations
  • Add-on services that have already been fully delivered
  • Custom domain registration fees (if applicable)

6. Cancellation

You may cancel your paid subscription at any time from your account settings or by contacting support. Upon cancellation:

  • Your paid features remain active until the end of the current billing period
  • Your account will be downgraded to the free plan
  • Your data (products, landing pages, orders) will be preserved
  • Features exceeding free plan limits will become read-only

7. Seller-to-Customer Refunds

eShops is a platform provider and does not process transactions between sellers and their customers. Refund disputes between a seller and their customers are the responsibility of the seller. We encourage all sellers to maintain clear refund policies on their stores.

8. Contact

For refund requests or questions about this policy, reach out to:

info@eshops.bd